Privacy Policy

Last Updated: 26/03/2025

1. Introduction

NIAM Property Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our property management services.

2. Information We Collect

We may collect and process the following personal data:

  • Name, address, email, and phone number.

  • Payment and financial details for rent collection and service charges.

  • Tenancy and lease agreements.

  • Correspondence and communications with us.

  • Information provided for property maintenance requests.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Managing property leases.

  • Processing payments and financial transactions.

  • Communicating with tenants, landlords, and service providers.

  • Handling maintenance requests and repairs.

  • Complying with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract: To fulfill property management contracts.

  • Legitimate interests: To manage our business operations effectively.

  • Legal compliance: To meet our obligations under applicable laws.

  • Consent: Where required, we will seek your consent before processing certain data.

5. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

  • Landlords, on site property staff, and recognised residents’ associations.

  • Contractors and service providers for maintenance, servicing, and repairs.

  • Legal and regulatory authorities when required by law.

  • Emergency services when required.

  • Providers of property management software.

  • Payment processors and financial institutions for service charge and other payment transactions.

6. Data Security and Retention

We implement appropriate security measures to protect your personal data. We retain personal information only as long as necessary to fulfill contractual, legal, or business obligations.

7. Your Rights

You have the following rights under data protection laws:

  • The right to access your personal data.

  • The right to request correction or deletion of your data.

  • The right to object to processing or request restriction.

  • The right to data portability.

  • The right to withdraw consent where applicable.

To exercise your rights, please contact us at admin@niamproperty.com

8. Cookies and Website Tracking

If our website uses cookies, we will provide details on the types of cookies used and how to manage your preferences.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and where appropriate, notified to you.

10. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us at:
NIAM Property Ltd
0330 789 0962
admin@niamproperty.com